Terms & conditions

Website terms of usage

Access to and use of this site (‘www.livingoncare.co.uk’) is provided by LivingOn Care Ltd subject to the following terms:

• By using www.livingoncare.co.uk you agree to be legally bound by these terms, which shall take effect immediately on your first use of www.livingoncare.co.uk. If you do not agree to be legally bound by all the following terms please do not access and/or use www.livingoncare.co.uk.


• LivingOn Care Ltd may change these terms at any time by posting changes online. Please review these terms regularly to ensure you are aware of any changes made by LivingOn Care Ltd. Your continued use of www.livingoncare.co.uk after changes are posted means you agree to be legally bound by these terms as updated and/or amended.

Use of www.livingoncare.co.uk

You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use www.livingoncare.co.uk content in any way except for your own personal, non-commercial use. You also agree not to adapt, alter or create a derivative work from any www.livingoncare.co.uk content except for your own personal, non-commercial use. Any other use of www.livingoncare.co.uk content requires the prior written permission of LivingOn Care Ltd.

You agree to use www.livingoncare.co.uk only for lawful purposes and in a way that does not infringe the rights of, restrict or inhibit anyone else’s use and enjoyment of www.livingoncare.co.uk. Prohibited behaviour includes harassing or causing distress or inconvenience to any person, transmitting obscene or offensive content or disrupting the normal flow of dialogue within www.livingoncare.co.uk.

Disclaimers & limitation of liability

www.livingoncare.co.uk content, including the information, names, images, pictures, logos and icons regarding or relating to LivingOn Care Care Ltd, its products and services (or to third party products and services), is provided “AS IS” and on an “IS AVAILABLE” basis without any representations or any kind of warranty made (whether express or implied by law) to the extent permitted by law, including the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy

Under no circumstances will LivingOn Care Ltd be liable for any of the following losses or damage (whether such losses where foreseen, foreseeable, known or otherwise): (a) loss of data; (b) loss of revenue or anticipated profits; (c) loss of business; (d) loss of opportunity; (e) loss of goodwill or injury to reputation; (f) losses suffered by third parties; or (g) any indirect, consequential, special or exemplary damages arising from the use of www.radfieldhomecare.co.uk regardless of the form of action.

LivingOn Care Ltd does not warrant that functions contained in www.livingoncare.co.uk content will be uninterrupted or error free, that defects will be corrected, or that www.livingoncare.co.uk or the server that makes it available are free of viruses or bugs.

Intellectual property

The names, images and logos identifying LivingOn Care Ltd or third parties and their products and services are subject to copyright, design rights and trade marks of LivingOn Care Ltd and/or third parties. Nothing contained in these terms shall be construed as conferring by implication, or otherwise any licence or right to use any trademark, patent, design right or copyright of LivingOn Care Ltd, or any other third party.

Registered address

LivingOn Care Ltd, 43 Risedale Drive, York, YO19 4AJ

Registered in England and Wales, Company Number: 14917937

Legal notices

Disclaimer

The information contained on this website is for general information purposes only. The information is provided by LivingOn Care Ltd. We endeavour to keep the information up to date and correct, however, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

External website links

Through this website you are able to link to other websites which are not under the control of LivingOn Care Ltd. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Technical performance

Every effort is made to keep the website up and running smoothly. However, LivingOn Care Ltd takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Modern slavery statement

Modern slavery is a crime and a violation of fundamental human rights. LivingOn Care has a zero-tolerance approach to modern slavery, and we are committed to acting ethically and with integrity in all our business dealings and relationships and to implementing and enforcing effective systems and controls to ensure modern slavery is not taking place anywhere in our own business or in any of our supply chains.

We are also committed to ensuring there is transparency in our own business and in our approach to tackling modern slavery throughout our supply chains, consistent with our disclosure obligations under the Modern Slavery Act 2015. We expect the same standards from all of our contractors, suppliers and other business partners, and as part of our contracting processes.

This policy applies to all persons working for us or on our behalf in any capacity, including employees at all levels, directors, officers, agency workers, seconded workers, volunteers, interns, agents, contractors, external consultants, third-party representatives and business partners. This policy does not form part of any employee’s contract of employment and we may amend it at any time.

Responsibility for the policy

LivingOn Care has overall responsibility for ensuring this policy complies with our legal and ethical obligations, and that all those under our control comply with it. Radfield Home Care has primary and day-to-day responsibility for implementing this policy, monitoring its use and effectiveness, dealing with any queries about it, and auditing internal control systems and procedures to ensure they are effective in countering modern slavery.

Compliance with the policy

You must ensure that you read, understand and comply with this policy. The prevention, detection and reporting of modern slavery in any part of our business or supply chains is the responsibility of all those working for LivingOn Care or under our control. You are required to avoid any activity that might lead to, or suggest, a breach of this policy. You must notify your line manager OR a company Director as soon as possible if you believe or suspect that a conflict with this policy has occurred or may occur in the future. You are encouraged to raise concerns about any issue or suspicion of modern slavery in any parts of our business or supply chains of any supplier tier at the earliest possible stage. If you believe or suspect a breach of this policy has occurred or that it may occur, you must notify your line manager or company Director as soon as possible. You should note that where appropriate, and with the welfare and safety of local workers as a priority, we will give support and guidance to our suppliers to help them address coercive, abusive and exploitative work practices in their own business and supply chains. If you are unsure about whether a particular act, the treatment of workers more generally, or their working conditions within any tier of our supply chains constitutes any of the various forms of modern slavery, raise it with your line manager or company Director.

LivingOn Care aim to encourage openness and will support anyone who raises genuine concerns in good faith under this policy, even if they turn out to be mistaken. We are committed to ensuring no one suffers any detrimental treatment as a result of reporting in good faith their suspicion that modern slavery of whatever form is or may be taking place in any part of our own business or in any of our supply chains. Detrimental treatment includes dismissal, disciplinary action, threats or other unfavourable treatment connected with raising a concern.

If you believe that you have suffered any such treatment, you should inform your line manager immediately. If the matter is not remedied, and you are an employee, you should raise it formally using our Grievance Procedure, which can be found in the current employee handbook.

Communication & awareness of this policy

Training on this policy, and on the risk our business faces from modern slavery in its supply chains, forms part of the induction process for all individuals who work for us, and updates will be provided using established methods of communication between the business and you. Our zero-tolerance approach to modern slavery must be communicated to all suppliers, contractors and business partners at the outset of our business relationship with them and reinforced as appropriate thereafter.

Breaches of this policy

Any LivingOn Care employee who breaches this policy will face disciplinary action, which could result in dismissal for misconduct or gross misconduct. We may terminate our relationship with other individuals and organisations working on our behalf if they breach this policy.

Privacy policy

Privacy

The following website has been provided for information pertaining to LivingOn Care Ltd (www.livingoncare.co.uk) and their services. The below information sets out how LivingOn Care uses and protects the data collected via our website. When using this site, you are legally bound to the following privacy policy, so please read carefully. Privacy protection is something that LivingOn Care are fully committed towards.

What information do we collect?

We have several services that require the supply of personal information. For example, when contacting us, via our website or our chatbot/webchat, we will ask for contact details such as your name, email address and telephone number. When registering for our newsletter, we will require personal information including your name and email address.

What do we do with the information we gather?

All of the information collected from the website and our chatbot/webchat is retained by LivingOn Care Ltd. We do not divulge any information to third parties outside of the company without prior consent from the website visitor – unless it is necessary to provide a requested service such as newsletters.

Securing your data

LivingOn Care Ltd is committed to ensuring that your personal information is secure. We follow strict policies and adhere to high standards of security when gathering personal information. Various firewall applications have been installed on our website to protect your personal information from being stolen, destroyed or divulged to third parties, unless you have given us permission for the latter. Your personal details are stored at our restricted offices which have no unauthorised access.

What data do we collect?

Through the use of contact forms, our chatbot/webchat, application forms, and newsletter sign-ups, we may collect, but are not limited to, the following information:

Name.

Contact information including email address, physical address and phone number.

Demographic information such as postcode, preferences and interests.

Other information relevant to customer surveys and/or offers.

What do we do with the information?

In order to understand your needs and provide you with a better service, we will require the aforementioned information. We may use the information for the following reasons:

Internal record keeping.

The improvement of our products and services.

Using the email address which you have provided, we will periodically send you promotional emails regarding new products, special offers or other information that may be of interest to you to customise the website according to your interests.

Variations to the Policy

We will not transfer your information outside the European Economic Area, although we have no control over the route that the data will travel between your computer and our host website.

LivingOn Care Ltd will take all reasonable precautions to protect your privacy and we give you an absolute guarantee that we will never send you unsolicited emails (spam) without your permission.

Please note that we reserve the right to disclose individually identifiable information to comply with requirements of statute and government request or to operate our systems properly and to protect both ourselves and our users.

If there is any conflict between these terms and specific terms appearing elsewhere on www.livingoncare.co.uk (including local house rules) then the latter shall prevail.

If any of these terms are determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be severed and deleted from these terms and the remaining terms shall survive, remain in full force and effect and continue to be binding and enforceable.

These terms shall be governed by and interpreted in accordance with the laws of England and Wales.